Claims

RE/MAX® E&O Protection Plan

Claims

  • In the event that a claim is made against you or you become aware of a potential claim during the policy period, written notification of the claim or potential claim should immediately be submitted to the carrier.
  • Report the following information:
    • Your firm’s name, address and phone number
    • Your policy number
    • Date, time and location of the incident
    • Brief description of the allegations
    • Names and addresses of persons making the claim
    • Amount of demand, if known, and date received
  • Do not admit liability, and do not attempt to place blame.
  • Accept all papers (documents, letters, memos, etc.) without comment or argument.
  • Prepare a written, detailed narrative of what happened.
  • Assemble and retain the following materials for future reference:
  • Any lawsuit papers or legal proceedings
  • Relevant client contracts or agreements
  • Any other pertinent correspondence or documents (including photographs)
  • Make a copy of all records and correspondence for your files.
  • Consult with your claims representative before agreeing to participate in any conferences to discuss the allegations.

Learn how to survive an errors & omissions claim. Just keep these three points in mind:

  1. Errors and omissions claims are an occupational hazard. They can happen to anyone.
  2. Many experienced and respected real estate agents have been sued. Not only have they survived, most continue to prosper in highly successful firms.
  3. To help resolve your claim, follow the steps outlined above.

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